Thank you for choosing Bob Wells Nursery. We typically ship merchandise either the same or next business day on which the order was received. WE DO NOT HOLD RETAIL ORDERS. All packages are sent via FedEx Ground in boxes that range in size from two to seven feet long.
Shipping to the following states may be delayed due to regulations that require packages to be inspected before shipping as required by the USDA, Texas Department of Agriculture and your local state regulatory agency:
Arizona, California, Colorado, Florida, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington
In the case your package requires inspection, these packages will be shipped on a weekly schedule on Wednesdays.
State of California – We are prohibited from shipping persimmon trees to the state of California.
States of New York and Washington – We are prohibited from shipping grapevine plants to either of these states.
State of Oregon – Containers larger than 1 gallon are prohibited from shipping to the state of Oregon. If you order a tree that is only available in a larger container, we will be required to send it as bare root and the leaves stripped from the tree.
Citrus – Federal and state laws prohibit us from shipping citrus outside the state of Texas. No exceptions allowed.
We are unable to ship any packages outside the contiguous 48 states. This means we are not able to ship to these locations: Hawaii, Alaska, Puerto Rico and other US territories.
In most instances, the shipping & handling cost for every 2 trees in 5 gallon containers is $39.95.** Most berries, vines, grapes, and small plants will cost $22.95 for shipping. In most cases, we can fit up to six of the 1-gallon plants into a single shipping box. (**Some exceptions do apply to prevent damage in transit, particularly with citrus trees, avocado trees, multi-grafted fruit trees, tropical tree varieties and some flowering shade trees.)
All orders are confirmed with a FedEx Tracking Number.
There are many factors beyond our control that can lead to the death of a tree (e.g., too much water/rain, too little water/rain, soil conditions, early or late freezes, gophers or moles eating the roots, scraping the tree with a lawn mower/weed eater, too much or too little fertilizer, general lack of care, etc.).
However, if you are not completely satisfied with your purchase, let us know within three months of your order date, and we will refund your full purchase price. To receive a refund, please contact us at [email protected]. We ask that you have your order number available for reference.
We offer a six-month warranty for bare root plants. (If your tree arrives in a dormant bare root state during the winter, we will gladly replace it if it does not leaf out in the spring.)