Thank you for choosing Bob Wells Nursery. We typically ship merchandise either the same or the next business day on which the order was received. WE DO NOT HOLD RETAIL ORDERS. All packages are sent via FedEx Ground in boxes that range in size from two to seven feet long.

Regulatory Restrictions:

Shipping to the following states may be delayed due to regulations that require packages to be inspected before shipping as required by the USDA, Texas Department of Agriculture and your local state regulatory agency:

Arizona, California, Colorado, Florida, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington

In the case your package requires inspection, these packages will be shipped on a weekly schedule on Wednesdays.

State of California – We are prohibited from shipping persimmon trees to the state of California.

States of New York and Washington – We are prohibited from shipping grapevine plants to either of these states.

State of Oregon – Containers larger than 1 gallon are prohibited from shipping to the state of Oregon. If you order a tree that is only available in a larger container, we will be required to send it as bare root and the leaves stripped from the tree.

Citrus – Federal and state laws prohibit us from shipping citrus outside the state of Texas. No exceptions allowed.

We are unable to ship any packages outside the contiguous 48 states. This means we are not able to ship to these locations: Hawaii, Alaska, Puerto Rico and other US territories.

In most instances, the shipping & handling cost for every two trees in 5-gallon containers is $39.95.** Most berries, vines, grapes, and small plants will cost $22.95 for shipping. In most cases, we can fit up to six of the 1-gallon plants into a single shipping box. (**Some exceptions do apply to prevent damage in transit, particularly with citrus trees, avocado trees, multi-grafted fruit trees, tropical tree varieties and some flowering shade trees.)

All orders are confirmed with a FedEx Tracking Number.

Replacements and Refunds:

There are many factors beyond our control that can lead to the death of a tree (e.g., too much water/rain, too little water/rain, soil conditions, early or late freezes, gophers or moles eating the roots, scraping the tree with a lawnmower/weed eater, too much or too little fertilizer, general lack of care, etc.).

However, if you are not completely satisfied with your purchase, let us know within three months of your order date. We offer a one-time replacement tree free of charge. The customer is responsible for shipping fees. If we do not have the same tree in stock, we will replace it with a similar item.

If the customer prefers a refund, please return the tree to Sorelle Farms, 975 CR 2220, Mineola TX, 75773, with your order number and explanation. Once we have received the tree, we will issue a full refund. (Customer is responsible for return shipping fees.)

If your tree arrives damaged, we will issue a replacement free of charge or a refund if the tree is no longer available, including shipping fees. Please send an image of the box if it is damaged in any way, a close-up image of the plant damage as well as a picture of the entire plant to [email protected]. Include your order number and name.

We offer a six-month warranty for plants purchased while in winter dormancy. If your tree does not leaf out in the spring, we will gladly issue you a full refund. Please send a picture of the entire plant to [email protected]. Include your order number and name and description of the problem.